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FAQ

Frequently Askeds Questions

What is your return policy?

If for any reason you are not completely satisfied with the item purchase, you may return your purchase to us. All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED only.

Returns must be posted within seven (7) days of receiving your order and kindly whatsapp +60164889458 before returning your order. Our team will be happy to assist you.

You may post the return items to:

DTA FASHION & ENT SDN BHD
A-6-2, Megan Avenue 1,
Jalan Mayang Sari,
Hampshire Park,
KL City, 50450,
Kuala Lumpur.
+606-253 2750

What should I do when I received a defect item/wrong item/missing item?

For all orders with missing, defect or wrong item, email us at info@fatime.my with you order number. You may call/whatsapp us at +60164889458 We will advise accordingly.

I have not received my item. What should I do?

Let us know and we will check the delivery status and speed up the shipping process for you. After we have checked your tracking no, we will send you the earliest update.

Do you have a physical store that I can visit?

We do! You can locate us as those addresses:

MODVIER SDN BHD
66, Jalan Maarof, Bangsar,
59100 Kuala Lumpur.

VENDVILLEBOUTIQE
Jalan Kolam Ayer 2,
Kampung Mohd Amin,
80200 Johor Bahru, Johor.

PUBLIKA BOOTH (until 2nd June)
Publika Senandung Raya,
Booth A06, Level G2,
Publika Shopping Gallery,
50480 Kuala Lumpur.

What are the shipping costs?

Shipping costs differ according to location and the weight of the item. But, generally the normal charges would be:

RM8 W.M

RM11 E.M

Which countries do you ship to?

We ship worldwide via FedEx (International) and Easyparcel (Within Malaysia.

How many days would it take for my parcel to arrive?

For most deliveries, it will take between 2-4 days depending on the location. There may be delays during peak season eg. festive season etc.

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